Refund & Cancellation Policy

01Overview

This policy explains how refunds and cancellations work across Heal & Revive's free support services and paid digital products, workshops, and courses. Where this policy conflicts with mandatory consumer protection law in your country, the law of your country takes precedence.

02Free Services

Our core support services — counselling, listening sessions, and support groups — are provided completely free of charge. As no payment is taken, no refund is applicable. If you need to cancel or reschedule a session, see Section 8.

03Digital Products

Digital products (such as workbooks, guided journals, toolkits, and self-help courses) are delivered electronically upon purchase. Because these products can typically be accessed immediately, refund eligibility is limited as described below.

04Refund Windows & Process

Refund requests should be submitted within 2 days of purchase, using the contact details in Section 10. Approved refunds are processed back to your original payment method within 5 business days, subject to processing times of our third-party payment provider.

05Workshops & Courses

For paid workshops or courses with a scheduled start date, cancellations made at least [X] days before the start date are eligible for a full refund. Cancellations made after this window, or after the course/workshop has begun, are generally not eligible for a refund, except in cases of documented emergency or at our discretion.

06Bundles

Bundled products are sold as a single package. Refunds for bundles are handled the same as individual digital products (Section 3); partial refunds for a single item within a bundle are generally not available unless a specific item within the bundle is defective.

07Non-Refundable Situations

• Change of mind after a digital product has been downloaded or accessed
• Failure to attend a scheduled paid workshop or course session without prior notice
• Requests made outside the applicable refund window described above

08Cancelling or Rescheduling a Session

Since counselling and listening sessions are free, there is no financial penalty for cancelling. However, we ask for as much notice as possible so your slot can be offered to someone else. Repeated last-minute cancellations may be discussed with you by our team, as described in our Counselling Terms.

09How to Request a Refund

To request a refund, email us at the address below with your order confirmation or receipt, the product or service purchased, and the reason for your request. We aim to respond to all refund requests within [X] business days.