Heal & Revive ("we," "our," "us") is a global mental wellness organization offering counselling, listening sessions, support groups, educational programs, and community initiatives, including the Heal & Revive Youth Initiative (HRYI). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our website, services, and programs, regardless of where in the world you access them.
By using our website or services, you agree to the practices described in this Policy. If you do not agree, please do not use our website or services.
We use personal information to:
We do not sell personal information to third parties.
Heal & Revive serves people across many countries, and we aim to honor the privacy protections you're entitled to under the law of your own location. This section explains, at a general level, how we approach compliance with several major frameworks. It is not a substitute for legal advice, and organizations relying on this Policy should have it reviewed against the specific requirements of every jurisdiction in which they operate.
Where applicable law requires a legal basis for processing personal data (such as under the GDPR), we rely on one or more of the following: your consent (e.g. newsletter sign-up); performance of a contract (e.g. providing a service you requested); our legitimate interests (e.g. improving our services, ensuring safety and safeguarding); and compliance with a legal obligation (e.g. safeguarding and mandatory reporting duties described in Section 5 and our Safeguarding Policy). Where we rely on consent, you may withdraw it at any time.
If you are located in the European Economic Area, we process your personal data in accordance with the GDPR. This includes providing a clear legal basis for processing (above), honoring your rights as a data subject (Section 10), and, where we transfer your data outside the EEA, using appropriate safeguards such as Standard Contractual Clauses or an equivalent mechanism recognized under the GDPR.
If you are located in the United Kingdom, we process your personal data in accordance with the UK GDPR and the Data Protection Act 2018, which mirror the protections described above for the EU GDPR. You may also lodge a complaint with the UK Information Commissioner's Office (ICO) if you believe your data has been mishandled.
If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), gives you the right to know what personal information we collect, to request deletion or correction of that information, to opt out of the "sale" or "sharing" of personal information (we do not sell personal information), and to non-discrimination for exercising your privacy rights. You may exercise these rights using the contact details in Section 15.
Where feasible, we aim to extend comparable privacy protections to visitors and service users in other countries, including under frameworks such as India's Digital Personal Data Protection Act (DPDP Act), Canada's PIPEDA, and Brazil's LGPD. If your local law provides rights beyond those described in this Policy, please contact us and we will do our best to accommodate your request consistent with applicable law.
Information shared during counselling, listening sessions, and support groups is treated as confidential and is accessible only to the professional or trained listener involved, and where necessary, designated supervisory staff.
Limits to confidentiality: Confidentiality may be broken, without prior consent, where we believe there is a risk of serious harm to you or another person, where required by law, or where safeguarding concerns involving a minor arise. Further detail is provided in our Counselling Terms and Safeguarding Policy.
Our website uses cookies and similar technologies to operate correctly and understand how visitors use our site. Full details, including how to manage or disable cookies, are provided in our Cookie Policy.
We may share information with:
As a global organization, information we collect may be stored or processed in countries other than your own, which may have different data protection laws. Where we transfer information internationally, we take steps intended to ensure appropriate safeguards are in place, consistent with applicable law.
We retain personal information only as long as necessary for the purposes described in this Policy, to comply with legal obligations, resolve disputes, and enforce our agreements. Records related to safeguarding concerns may be retained for longer periods as required by applicable law or good safeguarding practice.
Depending on where you live, you may have rights to access, correct, delete, or restrict processing of your personal information, to object to certain processing, to data portability, and to withdraw consent at any time. To exercise these rights, contact us using the details in Section 15. We will respond in accordance with applicable law. You may also have the right to lodge a complaint with your local data protection authority.
Some of our programs, including HRYI, are designed for young people aged 13 and above. Where we knowingly collect information from a minor, we do so in accordance with our Safeguarding Policy and applicable law, including, where required, seeking parental or guardian consent. If you believe a child has provided us with personal information without appropriate consent, please contact us so we can address it.
We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Our website may contain links to third-party websites, including crisis helpline directories and partner organizations. We are not responsible for the privacy practices of third-party websites, and we encourage you to review their privacy policies.
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our website or services after changes take effect constitutes acceptance of the revised Policy.
If you have questions about this Privacy Policy or how we handle your information, please reach out — we're happy to help.
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