If you are in crisis or immediate danger: please contact your local emergency services right away, or visit our Crisis Resources page. Any AI features on this website are not designed or intended to respond to emergencies.
Heal & Revive may use artificial intelligence (AI) tools, such as a chatbot or automated content suggestions, to help visitors navigate our website and find relevant resources more easily. We believe in being transparent about where and how AI is used, and about its limitations — particularly given the sensitive nature of mental health support.
AI features on our website may include a chatbot that helps direct visitors to relevant pages or resources, and/or automated recommendations for articles or self-help content based on what you're browsing. AI is not used to provide counselling, diagnose any condition, or make clinical decisions.
Any AI-generated responses, suggestions, or recommendations on our website are provided for general informational purposes only. They are not personalized clinical advice, and should not be treated as a professional recommendation specific to your situation.
AI tools on our website are not a substitute for professional counselling, listening sessions, or any other form of human mental health support. If you need support, please visit our Get Help page to connect with a real person. If you are in crisis, please see the notice above.
Any AI features we deploy are designed and monitored by our team, with clear boundaries around what they are permitted to say or do. We do not allow AI tools to replace human judgment in matters involving safety, safeguarding, or clinical care, and our human team remains responsible for the support services we provide.
Where you interact with an AI feature on our website (such as a chatbot), any information you share is handled in accordance with our Privacy Policy. We do not use identifiable information from AI interactions to train third-party AI models without your consent, and we recommend avoiding sharing highly sensitive personal information in an AI chat interface.
AI tools can make mistakes, misunderstand context, or provide incomplete information. They do not have the judgment, empathy, or clinical training of a human counsellor or listener. If an AI response seems inaccurate, unhelpful, or concerning, please disregard it and reach out to our human team directly.
As our use of AI evolves, we will update this Policy to reflect current practice. The "Last updated" date at the top of this page reflects the most recent revision.
If you have questions or concerns about how we use AI, please reach out.
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